Trusted For Over 20 Years With Thousands of Happy Customers.
At Floor Factory, we are a family-run business with over 10 years of experience in the flooring industry. Based in Derby, Derbyshire, we are committed to providing high-quality products and exceptional customer service to our customers. As an independently owned company, we are able to offer a wide range of flooring solutions, including carpets, engineered wood, and luxury vinyl tiles (LVT) from leading brands such as Amtico, Karndean, and more.
Our Services
At Floor Factory, we offer a comprehensive range of flooring services to cater to all your needs. From supply-only orders to fully installed solutions, we have a solution to suit your requirements and budget. Our team of experts has decades of combined experience in the industry, ensuring that you receive the best possible advice and guidance throughout the flooring process.
Our Showroom
Visit our spacious showroom at Unit 6, Derby Trading Estate, Stores Road, Derby, Derbyshire, DE21 4BE, and discover our vast range of flooring samples. With over 4,000 square feet of floor space, you'll be able to find the perfect flooring solution for your home or business. Our showroom is open Monday to Saturday, 9am-4pm, and we offer a free measuring service to ensure a precise fit.
Our Warranty and Guarantee
At Floor Factory, we're confident in our products and services. We offer a 2-year installation warranty on all our fitted products, ensuring that you have complete peace of mind. Additionally, we have a no-quibble guarantee on all our products and services, giving you the assurance that you're dealing with a reputable and trustworthy business.
Why Choose Us
There are many reasons why you should choose Floor Factory as your flooring partner. Here are a few reasons why:
- No pressure, no hassle: We'll work closely with you to understand your needs and provide personalized solutions.
- Free measuring service: We'll take precise measurements to ensure a perfect fit.
- Two-year installation guarantee: You can have peace of mind knowing that your flooring is backed by a comprehensive warranty.
- Free local delivery: We'll deliver your flooring products directly to your doorstep.
- Next-day delivery available: We understand the importance of timely delivery, and we strive to meet your deadlines.
Brands We Represent
At Floor Factory, we're proud to represent some of the world's leading flooring brands, including Amtico, Karndean, and Woodpecker. We're a Platinum Retailer for Karndean and Diamond Retailer for Woodpecker, demonstrating our commitment to quality and expertise.
Getting in Touch
If you'd like to know more about our products and services, please don't hesitate to contact us. You can reach us on 01332 986261 or email us at enquiries@floor-factory.co.uk. We look forward to welcoming you to our showroom and helping you find the perfect flooring solution for your home or business.
Levels of Service and Quality Control
Floor Factory's reliability and quality of work were put to the test by several customers. Unfortunately, one reviewer had a disastrous experience with the company. Eliot Michaelson gave a 1-star review, stating that the floor they installed was not level and started to cup within weeks. The company was unresponsive to their concerns and blamed them for the issue. Eventually, the reviewer had to get an outside expert to write a report to recover their losses.
On the other hand, the majority of reviewers were extremely satisfied with the service they received. Charlotte Reilly, Sarah Parsons, Andrew Jones, Geoffrey Salt, Abigail Parsons, and Ian & Lisa all gave 5-star reviews, praising the company's expertise, flexibility, and professionalism. The reviewers appreciated the helpful advice from the staff, the quality of the products, and the excellent workmanship.
Poor Customer Service
One reviewer, Alina Hudson, had a disappointing experience with the company's customer service. She gave a 1-star review, stating that the company showed no interest in its customers and provided slow and poor service.
Conclusion
While Floor Factory seems to have some imperfections, the majority of reviewers were thrilled with their experience. If you're looking for a highly-rated flooring company, you may want to consider giving them a try. However, be aware of potential issues with quality control and customer service.
