Transform Your Space with Floors Direct
Floors Direct is the UK's largest nationwide flooring supplier, dedicated to delivering high-quality, reliable, and affordably cheap laminate flooring, luxury vinyl tiles, and solid and engineered wood flooring direct to your doorstep. With over 40,000 happy customers, our aim is to provide quality flooring at the lowest prices online. We are confident that you will not find the same floor for less, and if you do, we will match the price.
Our Story
Since 2008, Floors Direct has been a long-established and recognized flooring retailer. Our mission is to provide exceptional customer service, offering expert advice, and a wide range of flooring options to suit every taste and budget. We take pride in our ability to source the best flooring direct from manufacturers, allowing us to offer unbeatable prices without compromising on quality.
Our Services
At Floors Direct, we offer a comprehensive range of services to ensure a seamless flooring experience. From laminate and luxury vinyl tiles to solid and engineered wood flooring, we cater to diverse tastes and requirements. Our services include:
- Free Samples: Order free samples of our flooring products to try before you buy.
- Showroom: Visit our Birmingham showroom to experience our flooring options firsthand.
- Friendly Experts: Our knowledgeable staff are always available to offer expert advice and guidance.
- Competitive Pricing: We strive to offer the lowest prices online, and if you find the same floor for less, we'll match the price.
- Fast Delivery: Enjoy fast and reliable delivery on selected items, with free delivery on orders over 499*.
Why Choose Us
Rated Excellent by over 10,000 happy customers, our commitment to quality, value, and customer satisfaction has earned us an excellent reputation in the flooring industry. We are dedicated to providing an exceptional customer experience, ensuring that you find the perfect flooring solution for your home or project.
Quality of Products
The majority of customers have expressed satisfaction with the quality of the products offered by Floors Direct Midlands Ltd. The selection is vast, and the prices are competitive, with some customers noting that they have saved up to 50% compared to similar products from high-street stores.
Customer Service
However, the customer service experience has been mixed. While some customers have reported excellent service, receiving helpful advice and assistance from knowledgeable staff, others have had disappointing experiences. Several customers have complained about poor communication, delayed responses to queries, and a lack of empathy from the customer service team.
Issues with Orders
There have been several instances of customers receiving incorrect or damaged products, which has led to frustration and disillusionment with the company. In some cases, customers have been unable to get replacements or refunds, which has further exacerbated the problems.
Conclusion
While Floors Direct Midlands Ltd appears to have some strengths, such as its extensive product range and competitive pricing, its weaknesses, including poor customer service and issues with orders, have had a negative impact on many customers.
Be the first to review Floors Direct Midlands.
Write a Review
