Our quality comes as standard and not an extra
A Family-Run Business with a Passion for Flooring
Barber & Whale is a leading flooring specialist based in the North East of England. Founded in 2014 by a close-knit family, we have built a reputation for providing exceptional flooring solutions and unparalleled customer care. Our dedication to quality, service, and attention to detail have made us the trusted partners for countless homeowners and businesses in the area.
Expert Knowledge and Unparalleled Selection
At Barber & Whale, we pride ourselves on our extensive product knowledge and extensive range of flooring options. From traditional carpets and hardwood floors to contemporary luxury vinyl tiles and eco-friendly laminates, our showroom features the latest innovations in flooring styles. Our experienced staff will guide you through the selection process, ensuring you find the perfect flooring solution to meet your individual needs and preferences.
Dedicated Professionals with Unwavering Expertise
Our team of highly skilled installers boasts over 30 years of combined experience. We are fully trained and certified in all aspects of floor preparation, installation, and repair. We hold accreditations from esteemed organizations like NICEF and possess a wealth of knowledge in various flooring materials and fitting techniques.
Tailored Solutions for Every Project
Whether you're renovating your home or starting a new project from scratch, we understand that every space is unique. Our skilled team can provide tailored solutions to meet your specific requirements, including:
- Luxury Vinyl Tile (LVT): Perfect for high-traffic areas with its hard-wearing and easy-to-maintain qualities.
- Carpet Installation: From traditional wool carpets to contemporary sisal options, we offer a diverse selection to fit your style and budget.
- Solid Wood Flooring: Known for its timeless beauty and durability, our expert team can install solid wood flooring to perfection.
- Domestic & Commercial Flooring: We cater to both residential and commercial properties, offering tailored solutions for every space and budget.
Experience the Barber & Whale Difference
At Barber & Whale, we believe in providing an unparalleled customer experience. From personalized consultations to meticulous installations, our team goes above and beyond to ensure your complete satisfaction. We can handle all the details, from removing your old flooring and disposing of it to moving furniture and providing a full range of samples for your consideration.
Let us help you create the perfect flooring solution for your home or business. Contact us today and schedule a consultation with our friendly and experienced team!
Overall Satisfaction
The reviews of Barber and Whale Carpet are largely positive, with six out of eight reviewers giving the company a 5-star rating. The majority of reviewers expressed their satisfaction with the service, praising the professionalism and friendliness of the staff, particularly John Whale and Louise. The quality of the carpets and the standard of fitting were also highly praised.
Pricing and Materials
One reviewer mentioned that the company charges extortionate prices for carpet, while another reviewer was pleased with the affordable price they received. Several reviewers mentioned the quality of the carpets, with some noting that they were able to get a good deal due to the competitive pricing.
Customer Service
The customer service received from Barber and Whale was praised by several reviewers, with some noting that the staff were helpful and provided good advice on choosing the right carpet. One reviewer, however, felt that the customer service was poor, as they did not complete the job as promised and did not follow up with updates.
Fitting and Quality of Work
The majority of reviewers praised the quality of the work done by the fitters, with some noting that the fitters were meticulous and left the job done perfectly. One reviewer, however, felt that the job was not completed as promised and that the staff did not follow through on their commitments.
