Transform Your Space, Transform Your Life
Since 1983, The Carpet Centre has been a trusted name in flooring solutions for residential and commercial properties in Tonbridge and the surrounding areas. We remain a family-run business, driven by a passion for quality flooring and dedicated customer service.
Our Expertise
With over 32 years of expertise in the flooring industry, proprietor Mervin Parsons personally handles measuring, estimating, and quantifying, ensuring a seamless and personalized experience for every client. Our team is highly skilled in installing and maintaining all types of flooring, including:
- Carpet: Domestic and commercial carpet installations, repairs, and cleaning.
- Vinyl Flooring: Waterproof and durable options for kitchens, bathrooms, and high-traffic areas.
- Carpet Tiles: Affordable and versatile flooring solutions for various spaces.
- Laminate Flooring: Durable and scratch-resistant flooring ideal for bedrooms and living areas.
- Wood Flooring: Natural and luxurious flooring options for a timeless and elegant look.
Quality Brands and Affordable Prices
We partner with leading manufacturers such as Cormar Carpets, Penthouse Carpets, Ryalux, Victoria Carpets, Axminster Carpets, Cavalier Carpets, V4 Wood floors, Quickstep, Westex, and Whitestone Weavers to offer a comprehensive selection of quality products at competitive prices.
Tailored Solutions for Every Project
Whether you require flooring for a cozy home, a busy office, or a large commercial property, we offer custom solutions tailored to your specific requirements and budget. We also provide expert advice on choosing the right flooring type for your needs.
Contact Us Today
For unparalleled expertise, quality products, and personalized service, choose The Carpet Centre Tonbridge. Contact us today to discuss your flooring needs and schedule a consultation.
Positive experiences with Mervyn's Carpet Centre
Despite a few negative reviews, many customers have had excellent experiences with Mervyn's Carpet Centre. Friendly and professional staff have been a common theme, with many reviewers praising the helpful and courteous service they received. The store offers a wide range of carpets and floor coverings, with staff willing to lend samples to customers. The fitters are also commended for doing a brilliant job, with several reviewers mentioning that they would definitely recommend the company.
Poor aftercare and follow-up service
However, some customers have been left feeling disappointed and frustrated with the company's aftercare and follow-up service. One reviewer reported that the carpet fitted by the company only lasted for 15 months, with the company blaming the customer for the poor quality of the fitting. Another reviewer experienced poor follow-up service after reporting an issue with their carpet, with the company promising fixes but failing to deliver. A few customers have also reported being left with problems unresolved for months.
Mixed responses to company's commitment to resolving issues
Some reviewers felt that the company's commitment to resolving issues was lacking, with one reviewer being told to pay for a service call to fix a problem, despite the poor quality of the original fitting. Another reviewer reported being passed on to a third party to resolve an issue, despite being initially told that Mervyn's Carpet Centre would deal with any problems that arose.
Disappointing customer service and lack of accountability
Finally, a few reviewers have reported being disappointed with the company's customer service and lack of accountability. One reviewer felt that the company was not interested in rectifying problems that occurred after the sale, while another reviewer reported being left with an unresolved issue after months of phone calls.
