Elevate Your Space, One Floor at a Time
Founded on a foundation of meticulous craftsmanship and unwavering attention to detail, we specialize in providing premium carpets and flooring solutions across the Cotswolds. It is our mission to seamlessly blend functionality with aesthetic beauty, crafting the perfect flooring solution for every space.
What makes us different?
We go beyond simply supplying materials. Our dedicated team takes the time to understand your vision, offering personalized consultations to determine the ideal flooring for your home. We consider factors such as lifestyle, usage, and aesthetic preferences to create a cohesive and functional space.
1. Wood Flooring Expertise
- Supply and installation of a diverse range of solid wood flooring options, from classic oak to contemporary walnut.
- Expertise in crafting bespoke herringbone or parquet patterns for a unique and sophisticated touch.
- Comprehensive knowledge of underfloor heating compatibility and installation.
2. Extensive Flooring Selection
- Explore a diverse collection of carpets, rugs, and wood flooring runners, all carefully curated to suit all styles and budgets.
- Partnering with renowned manufacturers like Roger Oates to offer exceptional quality and craftsmanship.
- Samples readily available to ensure perfect color and texture coordination.
3. Comprehensive Expertise
- Professional project management and seamless installation by experienced and insured technicians.
- Attention to detail and meticulous craftsmanship guaranteed.
- Open communication and transparent pricing throughout the process.
Our commitment
At Deca Design Flooring, we believe in building lasting relationships with our clients. Our commitment extends beyond just providing exceptional flooring products. We are dedicated to offering a personalized and enjoyable customer experience, ensuring your complete satisfaction.
Contact us today to schedule a free consultation and discover the perfect flooring solution for your home!
Key Issues with Customer Service
Several customers have expressed dissatisfaction with the customer service provided by Deca Design Flooring. Vanessa Cameron and Sandra Nicholas both gave the company a 1-star rating, citing poor communication and difficulty in getting in touch with the company. Vanessa Cameron specifically mentioned that the company did not show up to lay the floor at the appointed time, and Sandra Nicholas was left waiting for a long time without being attended to at the store.
Positive Experiences with Customer Service
On the other hand, many customers have had excellent experiences with Deca Design Flooring's customer service. Nicola Newman, Edward Collier, Alison Eldred, Sali Wij, Bcs Cleaning Services, Mpd Creative, Katarzyna E. Slobodzian-Taylor, Alex Russell, and Michael Richards all gave the company a 5-star rating, praising the helpful and knowledgeable staff, prompt responses, and excellent after-sales service.
Delays and Disorganization
Sandra Nicholas mentioned that the company was disorganized and took a long time to complete the job. However, this issue was not mentioned by any other reviewers.
High-Quality Products and Workmanship
The reviewers who gave the company a 5-star rating were impressed with the quality of the products and workmanship provided by Deca Design Flooring. Nicola Newman, Edward Collier, Alison Eldred, Sali Wij, Bcs Cleaning Services, Mpd Creative, Katarzyna E. Slobodzian-Taylor, Alex Russell, and Michael Richards all praised the company for its attention to detail, professionalism, and commitment to delivering excellent results.
