The price you see is the price you pay
At Abbey Carpets, we pride ourselves on providing the highest level of customer satisfaction, backed by our extensive experience in the flooring industry. With over 25 years of trading, we have built a reputation for delivering exceptional products and services to our customers across the UK. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to our dedication to outstanding customer service.
Our Services
At Abbey Carpets, we offer a wide range of services designed to cater to our customers' diverse needs. Our expertise includes:
Carpet Fitting Services
We offer a full expert fitting service on all of our products, including carpets, laminate and solid wood flooring, vinyl and Karndean flooring. Our team of experienced fitters will ensure a professional and efficient installation process.
Laminate Flooring
We stock a wide variety of laminate floors, including Quickstep and Balterio Laminate Flooring. Our selection includes many types of laminate underlay, from budget-friendly options to high-quality products.
Vinyl Flooring
We supply a range of vinyl flooring products from renowned brands such as Forbo Nairn Cushionflor, Novilon, Leolan, Tarkett, and Armstrong. Our collection also includes pre-shrunk Hardboard for preparing uneven floorboards and vinyl spray adhesive.
Karndean Flooring
As an official Karndean design flooring supplier, we offer a comprehensive range of Karndean design flooring products. We also stock all Karndean cleaning and maintenance products to ensure the longevity of your new floors.
Fitting and Delivery
We take pride in our efficient delivery and fitting services. We use Parcelforce next working day delivery to dispatch our products, which are fully insured against loss or damage. Our experienced team will work with you to ensure a smooth fitting process, ensuring your new flooring meets your expectations.
Customer Service
At Abbey Carpets, we value our customers' feedback and opinions. Our dedicated customer service team is always available to provide advice, guidance, and support throughout the purchasing process and beyond. We strive to provide exceptional customer service, solving any issues promptly and professionally.
Our Commitment to You
At Abbey Carpets, we are committed to making your online purchasing experience as smooth as possible. Our commitment is based on the following key values:
- Free UK Delivery
- Massive Discounts
- 100% Guarantee
- 30-Day Returns
- No Minimum Order Value
We believe that our commitment to excellent customer service, quality products, and efficient delivery and fitting services sets us apart from other flooring suppliers. We look forward to serving you.
General Impressions
The reviews are overwhelmingly positive, with most customers expressing their satisfaction with the service provided by Abbey Carpets. Many reviewers have praised the helpful and friendly staff, good quality products, and professional fitting.
Prices and Value
Some customers have mentioned that the prices are reasonable, while others have found them to be expensive. One reviewer specifically mentioned that they preferred Abbey Carpets' pricing and service over other carpet warehouses.
Service and Staff
The staff at Abbey Carpets have been consistently praised for their helpfulness, friendliness, and professionalism. Many reviewers have expressed their gratitude for the staff's patience and understanding when dealing with queries and adjustments.
Quality of Products
The quality of the carpets and flooring products has been praised by many reviewers, with some mentioning that they have used Abbey Carpets multiple times and continue to be satisfied with their products.
Negative Feedback
However, there are a few instances of negative feedback. One reviewer mentioned that an elderly staff member seemed unconcerned with their queries and began talking to someone else while they were attempting to ask questions. Another reviewer was unhappy with the response to a problem with their new carpet, which had a hole in a visible pipe.
