Transforming spaces, one carpet at a time.
West End Carpets is a family-run business that has been making our clients' wishes a reality for over 50 years. Based in North London, we cover London and the Home Counties. We pride ourselves on offering clients an easy, professional user experience, and we've been doing it for over 50 years.
Our Mission
With years of experience in both residential and commercial work, we accommodate a vast range of clients with very different budgets. We understand that each client has unique requirements, and we strive to provide exceptional products and service to meet those needs.
Residential Carpets
At West End Carpets, we have been working with private clients for over 50 years. We have a large showroom in North London with a vast selection of the most well-known brands as well as some less-known boutique collections. We have carpets to suit all requirements and budgets. Our friendly, expert advisors are always happy to help you find the right products, and our professional surveying and installation service makes us a truly one-stop shop for all your carpet needs.
Commercial Carpets
We work with a large number of interior designers, specifiers, and architects, varying from boutique studios to multinationals. Our sales team has many years of experience and is confident that they will always help you find the best products available within your parameters. In addition to our very large selection of carpets, we are able to offer a fully bespoke carpets and rugs service.
Hotel & Leisure
Our hotel and leisure team covers hotels, restaurants, casinos, pubs, and amusement arcades. From design through to installation, we offer both a fully bespoke and off-the-shelf selection to suit all budgets and schemes.
Residential Developments
We have supplied and installed carpets to some of the most prestigious residential developments in London. We offer a professional surveying and installation service, and we can frequently offer our clients excellent value-engineered options.
Block Management
We have been servicing the capital's leading landlords, block management companies, and stand-alone freeholders for 50 years. We can create bespoke designs to complement the character of a building or offer something more standardized for smaller projects.
Property Management
We work with many of the leading residential management companies in London, ranging from standard to super-prime properties. We offer a fast, economical service that allows landlords an easy, seamless, quick turnaround.
Animal Print Carpets
For those who want to live on the wild side, our unique collection of Animal Print Carpets is sure to impress. Our carpets have been used in all areas of the home and a variety of commercial locations such as shops, clubs, and leisure areas.
Custom Rugs
We offer a bespoke rug service, creating stunning, custom-made rugs using the finest materials and an infinite number of designs. You can even design your own custom rug using our online design portal.
Overview of Customer Reviews
Positive Experiences
The majority of customers have had a positive experience with West End Carpets, praising the company's professionalism, quality of work, and excellent customer service. Many reviewers appreciated the helpfulness of the staff, particularly Mike and George, who were knowledgeable and went above and beyond to ensure customer satisfaction. The fitters, such as Ryam and Sam, were also commended for their punctuality, politeness, and skillful work.
Issues with Fitting and Communication
Some customers, however, experienced issues with the fitting process, citing mismatched patterns, uneven flooring, and poor communication from the fitters. In some cases, the fitters were not adequately prepared or experienced, leading to subpar workmanship. Additionally, some customers felt that the company did not take responsibility for these issues or offer satisfactory solutions.
Pricing and Value
Several reviewers appreciated the competitive pricing of West End Carpets, with some customers reporting that their quotes were significantly lower than those from other companies.
