About Us
Wilson Carpets is a family-run business based in Royal Wootton Bassett, serving North Wiltshire for over 30 years. We pride ourselves on offering a friendly, personalized service with expert advice and a meticulous attention to detail.
Our passion lies in helping you find the perfect flooring solution for your home or business, regardless of your style, budget, or unique needs. We offer a diverse range of high-quality carpets, rugs, wood/laminate flooring, vinyl, and carpet tiles, and are happy to discuss all your options with you.
Our Expertise
With over three decades of experience under our belts, our team of experts can tackle any flooring project with confidence. We have successfully completed projects for:
- Residential homes: bedrooms, living rooms, stairs, hallways, and entire homes.
- Commercial properties: offices, schools, hotels, shops, and public buildings.
Our Commitment
Customer satisfaction is our top priority. We are committed to:
- Providing free quotes, measuring, and planning.
- Delivering exceptional customer service and communication throughout the process.
- Installing flooring seamlessly and efficiently.
- Offering competitive prices and transparent billing.
Our Products and Services
We offer a vast array of flooring options, including:
- Carpets: Traditional, modern, luxurious, and everything in between.
- Rugs: From classic wool rugs to contemporary designs and beyond.
- Wood & Laminate: Durable, stylish, and perfect for high-traffic areas.
- Vinyl: Waterproof, stain-resistant, and budget-friendly.
- Carpet Tiles: Flexible, easy to install, and cost-effective.
Contact Us Today
Whether you need a fresh new carpet for your living room or a complete flooring solution for your office, get in touch with Wilson Carpets today. We would love to help you find the perfect flooring solution for your needs.
Overall Disappointment
The reviews highlight a mix of positive and negative experiences with Charles Geddes. While some customers were satisfied with the service and products, others were disappointed and frustrated. The common issues among the negative reviews include wrong orders, poor customer care, and failure to deliver on promises.
Lack of Trust and Frustration
Several customers, including Constance Shackleton, Judy Z., Samantha Adams, Rosemari Golledge, and Jude Deaman, expressed frustration and disappointment with the company. They experienced delays, errors, and poor customer service, leading to a loss of trust. For instance, Samantha Adams was asked to pay for the collection of rubbish, while Rosemari Golledge was repeatedly cancelled and left upset.
Positive Experiences
On the other hand, some customers, including Dean Chapman, Jack Curtis, Anne Clark, David Kent, Rose Irwin, and Sheridan Parsons, had positive experiences. They praised the company's helpful staff, great choice of products, and excellent fitting. Jack Curtis, in particular, was impressed with the service provided by Leroy, who went above and beyond to meet his needs.
