Improving Lives Through Quality and Service
At CF Services, we are proud to have been providing quality household items and white goods to local authorities, housing associations, and caring organizations since 1997. Our commitment to improving the lives of others is at the heart of everything we do. We understand the importance of providing a comprehensive and reliable service that meets the unique needs of our clients and the communities they serve.
Our Services
We offer a "one-stop-shop" service, providing quality products installed by fully trained and experienced staff. Our extensive range of household items includes sofas, chairs, corner sofas, recliners, coffee tables, side tables, bookcases, sideboards, TV stands, and entertainment units. In addition, we offer a comprehensive range of bedroom furniture, including British manufactured mattresses, bases, and headboards that meet the strict requirements of Crib5 and Crib7. Our bedding range includes flame retardant bedding compliant to BS 7175 source 7, and we also stock a range of durable contract quality fire retardant pillows and duvets.
In the kitchen, we supply electric cookers, gas cookers, microwaves, built-in electric ovens, built-in gas ovens, hobs, cooker hoods, washing machines, tumble dryers, washer dryers, dishwashers, kettles, coffee machines, toasters, irons, and heaters/fans. Our flooring team offers advice on products for domestic and HMO projects, with a vast range of floor coverings, including domestic carpets, contract carpets, cushion vinyl, laminate, safety flooring, underlay, carpet tiles, and entrance matting. We also provide a free measuring and planning service, uplift and removal of old carpets, and vacuuming after fitting.
Our Commitment to Quality and Safety
At CF Services, we take pride in our commitment to quality and safety. We are ISO 9001 accredited for Quality Management and ISO 14001 accredited for Environmental Management. We are also a Real Living Wage Accredited Employer and a Gas Safe Registered company. Our staff undergo regular refresher training courses, and all furniture installers complete a 6-month competency training plan monitored by senior personnel.
Emergency Delivery
We understand that emergencies can arise, and tenants may require essential items quickly. To address this, we offer an emergency delivery service from stock within 4 hours.
Certifications and Accreditations
We are proud to hold a range of certifications and accreditations, including ISO 9001, ISO 14001, Real Living Wage Accreditation, Gas Safe Registration, and SEPA Registration. These certifications demonstrate our commitment to quality, safety, and environmental responsibility.
Who We Work With
We work closely with local authorities and a number of organizations across the country, including Angus Council, City of Edinburgh Council, Clackmannanshire Council, and many more. We are proud to partner with organizations that share our commitment to improving the lives of others.
Overview of Reviews
The reviews of CF Services are mixed, with some customers expressing satisfaction with their experiences, while others had negative encounters.
Positive Experiences
Some customers praised the company's staff for being friendly, helpful, and efficient. The delivery and installation of products were often described as quick and professional. A few reviewers appreciated the good communication and courtesy shown by the staff.
Negative Experiences
On the other hand, some customers had poor experiences with the company. Some common issues included poor customer service, unprofessional behavior, and subpar workmanship. A few reviewers were disappointed with the quality of the products and the lack of care shown by the staff.
Specific Issues
Some specific issues that arose included:
- Disorganization and Miscommunication: Some customers experienced difficulties with scheduling and communication, leading to frustration and disappointment.
- Poor Workmanship: A few reviewers were unhappy with the quality of the work done, citing issues such as thin carpets, poor fitting, and lack of attention to detail.
- Unprofessional Behavior: Some staff members were accused of being rude, unhelpful, and argumentative.
Areas for Improvement
To improve their services, CF Services should focus on:
- Improving Communication: Ensure that customers are kept informed and updated throughout the process.
- Enhancing Workmanship: Focus on delivering high-quality work and attention to detail.
- Staff Training: Provide staff with customer service training to improve their interaction with customers.
