Dedicated to delivering exceptional service and quality products
At Aspen Flooring, we pride ourselves on being a leading provider of high-quality flooring solutions. With a passion for innovation and a commitment to exceptional customer service, we strive to deliver unparalleled flooring experiences that exceed our customers' expectations.
Our Services
We offer a wide range of flooring solutions, including Karndean wood and laminate flooring, to suit any style, budget, and lifestyle. Our extensive product range enables you to create a unique and bespoke flooring design that reflects your personality and complements your home's interior. Whether you're looking to revamp your living room, kitchen, or bathroom, we have the perfect solution for you.
Karndean Flooring
Karndean is a premium flooring solution that boasts the beauty and warmth of natural flooring materials without the drawbacks. With over 100 standard products and a vast array of design components, you can create a truly individual floor that reflects your unique style. Karndean flooring is not only hygienic and durable but also resistant to water spillages, making it an ideal choice for kitchens and bathrooms.
Wood Flooring Options
We offer three types of wood flooring options: solid wood, real wood engineered, and laminate. Each type of wood flooring has its unique characteristics and benefits, allowing you to choose the one that best suits your needs and preferences. Our experienced team is always happy to help you make an informed decision.
Floor Preparation
Proper floor preparation is crucial for a long-lasting and correctly fitted floor. Our experts possess in-depth knowledge of flooring installation and can identify any potential issues that need to be addressed before installation. By choosing Aspen Flooring, you can save hundreds, if not thousands, of pounds in potential rectification costs.
Grading and Refinishing
The grade of timber you choose significantly impacts the overall appearance of your flooring. We have defined our products with consistent descriptions to eliminate confusion and ensure you get the desired look. From prime grade to extra rustic grade, we offer a range of options to suit your style and budget.
Accessories and Maintenance
To maintain the beauty and longevity of your new floor, we provide a range of accessories, including colour matching door bars and scotia, and cleaning kits. Our team is always available to offer advice and guidance on how to keep your floor looking its best.
Overall Experience
Aspen has received mixed reviews, with some customers being extremely satisfied with their service, while others have had poor experiences.
Positive Reviews
Some customers have praised Aspen for their professional and helpful staff, both in-store and on-site. Scott, in particular, has been commended for his excellent workmanship and communication.
Challenges and Disappointments
However, there have been several instances where customers felt neglected, struggling to get a quote or receive adequate communication. Some have reported being ignored or receiving unhelpful responses, leading to dissatisfaction with the service.
Specific Issues
Several customers have mentioned issues with getting quotes, with some feeling they have been led on and then ignored. Others have reported poor communication, including delayed responses to phone calls and messages. Some customers have even reported being asked to pay full amount upfront, only to be left without updates or progress reports.
Outcome
It appears that some customers have had to take their business elsewhere, frustrated by the lack of response or communication. Overall, the experience at Aspen has been hit-or-miss, with some customers having a pleasant experience, while others have been disappointed.
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