Providing Expert Flooring Guidance at Unbeatable Prices
At Fenston Carter, we pride ourselves on being a different kind of online flooring shop. While we do sell a wide range of flooring products, we also aim to provide expert advice and guidance to help you make the right choices for your flooring project. With over 40 years of experience in the trade, we've built a reputation for providing high-quality products and exceptional customer service.
Our Story
We originally started as a local flooring shop, where we would help customers find the perfect flooring solution for their homes and businesses. As the demand for online shopping grew, we decided to expand our operations online. Today, we're proud to be one of the leading online flooring retailers in the UK, offering a vast range of products and expert advice to help you achieve your flooring goals.
Our Services
We offer a wide range of services, including:
- Flooring Advice: Our experienced team is always on hand to offer expert advice and guidance on choosing the right flooring products for your project. From selection to installation, we've got you covered.
- Product Range: We offer a vast range of flooring products, including carpets, luxury vinyl tiles, Marmoleum, hand-made rugs, stair runners, and accessories such as stair rods and eyes.
- Installation Guidance: We provide step-by-step guides and videos on how to install your flooring, ensuring that you can get the job done with ease and confidence.
- Flooring Tools: We also offer a range of flooring tools and accessories, including underlays, latex screeds, and underlay materials.
Why Choose Us
At Fenston Carter, we offer a unique shopping experience that combines traditional expertise with modern convenience. Here are just a few reasons why we're the perfect choice for your flooring needs:
- Expert Advice: Our experienced team is always on hand to offer expert advice and guidance, ensuring that you make the right choices for your flooring project.
- Wide Range of Products: We offer a vast range of flooring products from leading manufacturers, ensuring that you can find the perfect product for your needs.
- Competitive Prices: We strive to offer the most competitive prices, ensuring that you get the best value for your money.
- Fast and Reliable Delivery: We offer fast and reliable delivery options, ensuring that your products arrive on time and in good condition.
Conclusion
At Fenston Carter, we're committed to providing the best possible experience for our customers. With over 40 years of experience in the trade, we're confident that we can help you find the perfect flooring solution for your needs. Whether you're a homeowner, builder, or interior designer, we're here to help.
Overall Experience
The majority of customers have reported a positive experience with the company, praising the quality of the stair runners, excellent customer service, and rapid delivery.
Quality of Products
Many customers have highlighted the excellent quality of the stair runners, with some mentioning that they will last a lifetime. The materials used seem to be of high standard, and the finish is impressive.
Customer Service
Rob and the team at Fenston Carter have been consistently praised for their excellent communication, prompt responses, and helpfulness throughout the process. They have been described as professional, friendly, and responsive to queries.
Design and Measurement
A few customers have mentioned the importance of including platform cutting service to ensure a perfect fit, especially for stairs with unique shapes. The design process has been commended for being helpful, and the team has been flexible in accommodating specific requests.
Issues and Concerns
One customer reported a negative experience due to miscommunication regarding a stencil template, which resulted in incorrect measurement. However, the company promptly refunded the payment, but failed to return the template as promised.
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