Your Local Flooring Experts
About Us
Welcome to Broadway Carpets, your local flooring experts serving Knoxville, TN! We're passionate about helping you achieve the perfect flooring solution for every room in your home. With two convenient locations and a dedicated team of experts, we're committed to providing exceptional customer service and offering a diverse selection of quality flooring solutions.
Our Services
Beyond just selling flooring materials, Broadway Carpets offers a comprehensive range of services to ensure a seamless and stress-free experience for our customers.
Here's what you can expect from us
- Expert consultations: Our friendly and experienced consultants will guide you through the selection process, considering your unique needs and design preferences.
- Professional installations: Our skilled technicians are meticulous and ensure a perfect and lasting installation for every type of flooring.
- In-home measurements: Get an accurate and personalized estimate with our complimentary in-home measure service.
- Financing options: We offer convenient financing plans to fit your budget and make your dream flooring more affordable.
Our Products
We proudly offer a vast selection of premium flooring products to cater to every taste and budget. Whether you're looking for:
- Carpet: Soft and cozy carpets in a variety of textures and colors.
- Hardwood: Classic and elegant hardwood floors in diverse species and finishes.
- Laminate: Affordable and stylish laminate flooring with a variety of textures.
- Vinyl: Waterproof and easy-to-install luxury vinyl tile and plank.
- Tile & Stone: Natural and elegant tile and stone options for a luxurious and timeless look.
Discover the Perfect Flooring for Your Home
At Broadway Carpets, we believe in providing our customers with a personalized and enjoyable experience. We invite you to explore our extensive selection of flooring options, browse our inspiration galleries, and schedule a free in-home measurement.
Let's work together to create a beautiful and comfortable home!
Quality of Workmanship
Broadway Carpet has been criticized for their subpar workmanship. Joe P. reports that the company failed to order all the necessary materials, leading to a 9-month delay in the tile installation of his new house. This lack of preparation resulted in a series of month-long delays and poor workmanship. Jennifer K. also had a negative experience, with her wood floor installed by Broadway Carpets starting to splinter and fall apart just six months after installation.
Customer Satisfaction
Broadway Carpet has a reputation for not caring about customer satisfaction. Joe P. felt that the company did not care about the inconvenience and delays caused by their mistakes, while Jennifer K. was frustrated with the lack of support and poor quality of the product. In contrast, Debra P. and Dee O. had positive experiences with the company, praising their sales staff and customer service.
Sales and Service
Debra P. and Dee O.'s reviews highlight the excellent service they received from Broadway Carpets. They praised their salesmen, Josh and the receptionist, for being helpful and knowledgeable, and felt that they received great advice and a fair price for their carpet. In contrast, Jennifer K.'s experience was marred by poor communication and lack of support from the company.
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