Expertise, Passion, and Commitment to Your Flooring Needs
About Our Company
The Carpet Mill has been proudly serving the residents of Cambridge for over 30 years. As an independent flooring specialist, we're dedicated to providing exceptional customer service, a vast selection of quality products, and expert advice on all aspects of flooring.
Our Expertise
From traditional carpets to modern luxury vinyl tiles, we offer a comprehensive range of flooring options to suit every taste, budget, and need. Our experienced team can guide you through the process, ensuring you find the perfect flooring solution for your home.
What Sets Us Apart
- Independent and flexible: We prioritize customer needs and preferences, offering personalized consultations and tailored solutions without pressure.
- Unparalleled selection: Choose from over 10,000 carpet options, along with a wide array of other floor coverings.
- Expert advice: Our highly skilled staff has extensive knowledge of all flooring types and can offer valuable insights to make informed decisions.
- Quality assurance: We guarantee excellent workmanship and offer a 12-month guarantee on all installations.
Our Commitment
At The Carpet Mill, we're committed to providing:
- Exceptional customer service: We value your time and are dedicated to delivering a seamless and enjoyable experience.
- Unparalleled quality: We only stock products from trusted manufacturers known for their durability and performance.
- Competitive pricing: We offer fair and transparent pricing, with no hidden costs or fees.
Experience The Carpet Mill Difference
Step into our welcoming showroom and discover the possibilities. Our friendly and knowledgeable staff will guide you through our impressive selection and help you find the perfect solution for every room in your home. Experience the The Carpet Mill difference, where quality, choice, and exceptional service are guaranteed.
Customer Service
Many reviewers have commented on the excellent customer service provided by Peter and the team at The Carpet Mill. They have found the service to be friendly, helpful, and knowledgeable, with Peter being described as a "true expert" in his area. Many reviewers have also praised the prompt and efficient installation process, with some commenting that the fitters were "superb" and did an "immaculate job".
Product Range and Quality
The showroom at The Carpet Mill has been described as "nicely spacious" with a "wide range" of carpets and flooring options available. Reviewers have been impressed with the quality of the products, with some commenting on the excellent choice of floor coverings and the competitive prices.
Negative Experience
Despite the largely positive reviews, there is one reviewer who had a disappointing experience with The Carpet Mill under new ownership. Riley Oscar gave the company a 1-star review, citing a rude and unresponsive representative, and stated that they would not be returning to the company.
