Transforming Spaces, One Floor at a Time.
Phoenix Carpets, based in Milton Keynes, has been a trusted supplier of carpets and flooring solutions for over three decades. Family-run and dedicated to providing exceptional customer service, we have established ourselves as a leading flooring specialist in the area.
Our Vision
Our vision is to empower our clients to create warm, comfortable, and stylish spaces through high-quality carpets and flooring. We prioritize personalized service, offering expert guidance and understanding each client's unique needs and preferences.
1. Carpet Selection and Installation
- Wide range of carpets in various styles, colors, patterns, and materials.
- Bespoke colour matching service available.
- Experienced fitters ensure meticulous installation.
2. Vinyl Flooring & LVT Installation
- Durable and stylish vinyl flooring options.
- Professional installation for both residential and commercial properties.
- Comprehensive selection of accessories, including underlay and trims.
3. Expert Advice and Consultation
- Free estimates and consultations with experienced flooring specialists.
- Detailed recommendations tailored to your specific requirements and budget.
- Comprehensive after-sales care and support.
Quality and Sustainability
At Phoenix Carpets, we believe in responsible sourcing and sustainability. We partner with reputable manufacturers who adhere to strict environmental and ethical standards. Our carpets and flooring materials are designed to enhance indoor air quality and contribute to a healthier home environment.
Customer Focus
Our team is committed to providing exceptional customer service. We value open communication, transparency, and building lasting relationships with our clients. We are dedicated to ensuring a seamless and enjoyable flooring experience from start to finish.
Quality of Products and Services
The majority of customers have praised the quality of products and services provided by Phoenix Carpets. They have been impressed with the range of products available, including carpets, vinyls, and wooden flooring. The quality of the carpets has been described as "absolute quality" and comparable to that of big stores like John Lewis.
Fitting and Installation
While one customer experienced issues with the fitting, specifically with jagged edges around doorways, others have praised the fitters for their excellent work and attention to detail. Some customers have even described the fitters as the "best" they have ever encountered.
Customer Service and Experience
Phoenix Carpets has been commended for its excellent customer service, with customers describing the staff as "friendly", "helpful", and "honest". The business has been praised for its local and independent nature, with customers appreciating the personalized service they receive.
Value for Money
Many customers have commented on the competitive pricing of Phoenix Carpets, with some stating that the prices are significantly cheaper than those of big stores. The underlay prices have also been praised for being much lower than those of competitors.
