Transform Your Home with Quality Flooring at Unbeatable Prices
Award-winning Flooring Specialists in London
Cavendish deVere is a leading provider of professional flooring solutions in London. We have built our stellar reputation on delivering exceptional customer service, meticulous workmanship, and an extensive selection of high-quality carpets and flooring.
Comprehensive Services for Every Space and Budget
Our comprehensive portfolio encompasses a diverse range of services and products to cater to every requirement and budget:
Carpet Supply & Fitting
- Supply and professional fitting of all types of carpets, from budget-friendly options to luxurious, hand-selected wool carpets.
- Expertise in all areas, from bedrooms and living rooms to stairs, landings, and office spaces.
Luxury & Budget Flooring Options
- Luxury carpet collection featuring exclusive, high-quality wool carpets.
- Wide selection of mid-range carpets offering exceptional value for money.
- Budget-friendly carpets that provide excellent quality without compromising on style.
Commercial & Residential Expertise
- Specialized services for both residential and commercial projects.
- Experienced team able to handle projects of all sizes and complexities.
Exceptional Customer Care
- Dedicated to providing a seamless and enjoyable experience for every client.
- Skilled and experienced fitters who take pride in their work.
- Transparent communication and attention to detail throughout the process.
Award Recognition and Testimonials
We take immense pride in our exceptional work, reflected in our numerous awards and overwhelmingly positive customer reviews. Our accolades include:
- Best Flooring Company London 2023
- Global Excellence Awards: Best Carpets & Flooring Fitter 2022
- Luxury Carpet Retailer of the Year 2024 (London)
Join us in creating the perfect flooring solution for your home or business!
Unprofessionalism and Customer Service Issues
The reviews of Cavendish deVere reveal a mixed bag of experiences, with several reviewers expressing disappointment and frustration with the company's customer service. Author Karim Hakimzadeh had a particularly shocking experience when the company's staff responded aggressively to his polite decline of their quote, leading him to question whether he would ever want to use their services again. Author Janet Appel and Rachel Edgell also experienced unprofessional behavior from the company's staff, with Appel reporting being stereotyped and Edgell describing the owner as rude and xenophobic.
Positive Experiences
On the other hand, several reviewers had positive experiences with Cavendish deVere. Authors Vince Firth, Chris Nash, Penelope Bradshaw, Kerina Reid, Rebecca Marques, and Debbie R. all praised the company's workmanship, customer service, and communication. Firth noted that the carpet installation went smoothly and quickly, while Nash and Bradshaw expressed delight with the quality of the carpet and the company's helpful staff. Marques appreciated the company's willingness to offer free repairs to a previously installed staircase runner, while Reid praised the staff's helpfulness in providing specialist floor adhesive. Debbie R. was impressed with the team's professionalism and attention to detail when fitting her parquet flooring.
Negative Experiences
The negative experiences reported by these reviewers suggest that Cavendish deVere may have a problem with customer service. The company's staff seems to have responded aggressively to some customers, including Hakimzadeh, Appel, and Edgell. The company's manager has also been accused of sharing personal customer information online, further complicating the issues.
