We are a family-run business with a long history of providing high-quality carpets and flooring solutions to our customers. Established in 1978, we have a wealth of experience and expertise in the flooring industry, with our owner having an impressive 51 years of experience. Our journey began in an inside market, but as our reputation grew, so did the need for larger premises. We have since moved to our current showroom based on Nimmings Road, Halesowen.
Our Services
At Bill Samson Carpets & Flooring, we offer a complete range of services to cater to all your flooring needs. We stock a wide range of carpets from leading manufacturers, and our experts are always on hand to provide guidance and advice. Our showroom is fully stocked with a vast array of floor coverings, including laminate, vinyl, and carpet tiles. We also offer a free measure and quote service, where one of our experts will visit your home or commercial premises to assess your flooring needs and provide a tailored solution.
Our Products
We are major stockists for Abingdon flooring, Cormar, and associated weavers, always having over 60 rolls in stock. We also have 1000's options to browse on our stands or in our books, as well as a large selection of room-size remnants available in-store. Along with our carpet stock, we also keep 2m and 3m wide vinyls in stock, with many colours and styles available to browse and choose from. We also offer laminate in stock, which can be fitted professionally by us or taken away to fit yourself.
Why Choose Us
We pride ourselves on our excellent customer service, with a team of experts who are always willing to help and provide guidance. Our showroom is fully stocked and easily accessible, making it simple for customers to browse and make informed decisions. We are a family-run business, with a long history of providing high-quality products and services to our customers. Whether you're looking for carpet, laminate, or vinyl flooring, we have the expertise and products to help you achieve your desired look.
Get in Touch
We would love to hear from you! Our team is always happy to provide expert advice and guidance on your flooring needs. Please feel free to visit us in-store or contact us through our website or social media channels. We look forward to working with you to find the perfect flooring solution for your home or commercial premises.
Overall Experience
The majority of reviewers had a positive experience with Bill Samson Carpets, with many praising the company's professional service, good communication, and high-quality workmanship.
Customer Service
Many reviewers mentioned the friendly and helpful staff, who provided excellent customer service from the initial consultation to the completion of the job. Several reviewers also mentioned that the team was efficient, responsive, and went above and beyond to meet their needs.
Quality of Work
The quality of the work was consistently praised by reviewers, with many commenting on the excellent fitting and attention to detail. Several reviewers mentioned that the joins on their laminate flooring were virtually invisible.
Pricing and Value
Some reviewers mentioned that the pricing was competitive and good value for the quality of the work and materials used.
Negative Experiences
However, there were a few negative reviews, with one reviewer feeling that they were taken advantage of due to the long time it took for the fitters to complete the job, and another reviewer mentioning that the fitters left waiting in the rain without communication.
